Shipping policy
Last updated: 17 September 2026
We deliver across the UK using tracked courier services. Every order is charged a single, flat delivery fee that is shown clearly at checkout before you pay. There are no hidden delivery surcharges added after checkout.
Where we deliver
- We ship to UK addresses only.
- For the Scottish Highlands & Islands, Northern Ireland, Isle of Man, Isles of Scilly and the Channel Islands, please contact us before ordering so we can confirm delivery is possible and whether any surcharge applies.
- We do not currently ship outside the United Kingdom. If you are outside the UK, email sales@shelvingracking.co.uk for a quote before ordering.
Delivery cost
- Tracked UK delivery: £9.99 per order (including VAT), regardless of order size or weight.
- The delivery charge is displayed at checkout before payment is taken.
Order cut-off, dispatch and delivery times
| Order cut-off | 2:00 pm (UK time), Monday to Friday |
| Handling / dispatch | 0–1 working days |
| Transit (UK) | 2–4 working days from dispatch |
| Total delivery time | Typically 2–5 working days from order |
Orders placed before 2:00 pm on a working day are normally dispatched the same day. Orders placed after 2:00 pm, at weekends or on bank holidays are dispatched on the next working day. Delivery times are estimates and depend on stock availability and courier performance. If your order is going to be delayed, we will let you know by email. These timescales do not affect your statutory rights.
Ship-from location, currency and VAT
Ship-from location: all orders are dispatched from our UK warehouse at Unit 1B Summit Works, Manchester Road, Burnley, Lancashire, BB11 5HG, United Kingdom.
All prices are shown and charged in Pounds Sterling (GBP, £) and include UK VAT at the prevailing rate (currently 20%). A VAT invoice is available on request.
Carriers and tracking
Orders are sent on a tracked service. Once your order has been dispatched you will receive an email with your courier tracking reference so you can follow your delivery. Large or heavy items (such as multi-bay shelving or racking) may be sent on a pallet or two-person service; the courier may contact you to arrange a delivery day.
On delivery — damaged, missing or incorrect items
Please check your goods on arrival. If the packaging or contents are damaged, an item is missing, or you have received the wrong item, contact us as soon as possible — ideally within 48 hours — at sales@shelvingracking.co.uk with your order number and clear photographs. We will raise a claim with the courier and arrange a replacement or refund at no cost to you. This does not affect your statutory rights. Full details are in our Return & Refund Policy.
Changing your address or cancelling
If you need to change your delivery address, contact us as soon as possible and before your order is dispatched, and we will update it where we can. Orders can be cancelled before dispatch — see our Order Cancellation Policy for how this works.
Business & Contact Details
| Trading name | Shelving Racking Co |
| Registered company | Express Matting Services Ltd |
| Company registration no. | 07000887 (England & Wales) |
| VAT number | GB987256073 |
| Registered & trading address | Unit 1B Summit Works, Manchester Road, Burnley, Lancashire, BB11 5HG, United Kingdom |
| Ship-from location | United Kingdom (Burnley, Lancashire) |
| sales@shelvingracking.co.uk | |
| Phone | +44 1282 270214 |
| Support hours | Monday to Friday, 08:30–17:00 (UK time) |
| Response time | We aim to reply within one working day |