Privacy policy
Last updated: 17 September 2026
Express Matting Services Ltd, trading as Shelving Racking Co ("we", "us", "our"), operates this store and website. This Privacy Policy explains how we collect, use, share and protect your personal information when you visit, use, or make a purchase through our website, and your rights under the UK GDPR and the Data Protection Act 2018. For the purposes of applicable data protection law, we are the data controller of your personal information.
Our website is powered by Shopify, which hosts the store and processes personal information on our behalf so that we can provide our services to you.
Personal information we collect
- Contact and order details — name, billing and delivery address, email address, phone number.
- Payment information — form of payment, transaction details and payment confirmation. Full card numbers are handled by our payment providers; we do not store them.
- Account information — where you create an account, your username, password and preferences.
- Transaction information — items viewed, added to cart, purchased, returned, exchanged or cancelled.
- Communications — the content of messages you send us, for example customer support enquiries.
- Device and usage information — IP address, device and browser information, and how you interact with the website, collected through cookies and similar technologies (see our Cookie Policy).
How and why we use your information
| Purpose | Lawful basis |
| Processing orders, taking payment, arranging delivery, handling returns and refunds | Performance of our contract with you |
| Customer service and responding to your enquiries | Contract / our legitimate interests |
| Fraud prevention, account security and protecting our business | Our legitimate interests |
| Marketing emails and offers | Your consent (you can opt out at any time) |
| Keeping records and meeting tax, accounting and other legal obligations | Legal obligation |
Who we share your information with
We share personal information only with parties who help us run the business, and only as needed:
- Shopify — website hosting, checkout and store platform.
- Payment providers — Shopify Payments and the card networks, plus Apple Pay, Google Pay, Shop Pay and Klarna, to process payments securely.
- Couriers and fulfilment partners — to deliver your order.
- Service providers — for IT, analytics, email and customer support.
- Authorities or advisers — where required by law, to comply with legal process, or to establish, exercise or defend legal claims.
We do not sell your personal information.
International transfers
Some of our providers, including Shopify, may process data outside the UK. Where personal information is transferred outside the UK or European Economic Area, we rely on recognised safeguards such as UK adequacy regulations or the International Data Transfer Agreement / Standard Contractual Clauses.
How long we keep your information
We keep personal information for as long as needed to provide our services and to meet legal, tax and accounting obligations (for order and financial records, generally at least six years), after which it is deleted or anonymised.
Your rights
Under UK data protection law you have the right to access, correct, delete, restrict or object to the processing of your personal information, to data portability, and to withdraw consent where processing is based on consent. To exercise any of these rights, contact us using the details below.
If you have a concern about how we handle your data, you can complain to the UK Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113, though we ask that you contact us first so we can try to resolve it.
Children
Our website is not intended for children, and we do not knowingly collect personal information from anyone under 18. You must be 18 or over to place an order.
Changes to this policy
We may update this Privacy Policy from time to time. The current version, with its "Last updated" date, is always available on this page.
Business & Contact Details
| Data controller | Express Matting Services Ltd (trading as Shelving Racking Co) |
| Company registration no. | 07000887 (England & Wales) |
| VAT number | GB987256073 |
| Registered & trading address | Unit 1B Summit Works, Manchester Road, Burnley, Lancashire, BB11 5HG, United Kingdom |
| sales@shelvingracking.co.uk | |
| Phone | +44 1282 270214 |
| Support hours | Monday to Friday, 08:30–17:00 (UK time) |